Edmonton, Alberta

Network Analyst II

Job summary:

Working directly with our clients, Britec’s Network Analyst II develops, maintains, modifies and troubleshoots customer requirements in their technical environment. Under project-level direction from the Service Line Manager and the District Manager, the Network Analyst II will take initiative and ownership of projects by providing technical direction in the deployment and maintenance of networked systems.

Summary of essential job functions:

  •  Plan, install, upgrade, troubleshoot and maintain operating systems and applications in support of business requirements
  • Conduct performance monitoring and tuning, capacity planning, space management, quality assurance and disaster recovery planning to ensure the systems are secure and reliable
  • Develop and maintain supporting utilities and applications to improve the effectiveness and efficiency of systems
  • Assist with the design of network and system plans, including implementation and maintenance
  • Act as the Network Administrator, including use and maintenance of Microsoft Windows, Citrix, WAN/LAN infrastructure, Internet access, e-mail, security, data integrity and virus protection maintenance
  • Install new software releases, system upgrades, evaluate and install patches and resolve software related problems
  • Provides technical support (hardware and software) and troubleshooting for clients and accounts
  • Provide recommendations on equipment, products and programs to be offered to, or purchased for, clients
  • Prepare requisitions for computer hardware/software purchases
  • Perform system backups and recovery
  • Maintains data files and monitors system configuration to ensure data integrity
  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN, recommend and schedule repairs
  • Provide end-user support for all LAN- based applications
  • Installs and configures workstations, if required
  • May provide individual or group training for client on networking systems
  • Provide updates and reports project and client status
  • Accurately estimate time required for, and record time spent on, support and project work

Qualifications Required:

  • Undergraduate degree in Computer Science or Computer Engineering combined with three to five years of related experience
  • Expert knowledge of: MS Networking , Microsoft Base Server Platforms
  • Experience with: Heterogeneous environments (Microsoft, Unix/Linux, MacOSX), Citrix/Terminal Server, Microsoft Back Office Servers (Exchange, SQL, IIS), Back-up hardware/software, Internet Security (VPN, firewalls, anti-virus)
  • Require MCSE and other credentials such as CCA, LPI or CCNA and at least 3 years of progressive experience with networks
  • This position is subject to call outs as it supports a critical 24/7 infrastructure
  • Own vehicle, Drivers License and a clean driving record
  • Candidates offered a position may be required to obtain a criminal record check, verifying a clear record before employment can be obtained. A driver’s abstract may also be required

Abilities & Skills Required for Success:

  • Ability to work in an environment which is subject to high-stress urgent work situations
  • Ability to actively listen,  and skilled in expressing ideas and presenting them in user-friendly language
  • Must be able to speak, read, and write at a level suitable for communicating with senior client contacts
  • Ability to be flexible, adapt to and foster positive change
  • Good analytical, organizational and problem solving skills
  • Ability to understand assigned tasks, clarifying if necessary, and take accountability for delivering timely results
  • Ability to rapidly learn new technologies

To Apply:

To join the Britec team, visit http://www.britec.com/it-careers/ and forward your cover letter and resume to careers@britec.com

All applicants must be legally eligible to work in Canada to be considered.

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